This Privacy Policy (“Policy”) explains how Expotal FZCO (“Expotal”, “we”, “our”, “us”) collects, uses, stores, protects, and shares personal information when you access or use our website, mobile interfaces, digital systems, and trade-related services (“Platform”).

By using Expotal, you acknowledge and agree to the practices described in this Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide Directly

• Name, phone number, email
• Business name, address, country
• Nature of business (buyer/seller)
• Product interests & enquiries
• KYC documents
• Factory or business details
• Communication with our team

We do NOT collect sensitive financial details unless required for verification.

1.2 Automatically Collected Information

• IP address
• Browser/device type
• Pages visited
• Session duration
• Cookies & tracking data

2. How We Use Your Information

Business Operations

• Account creation & verification
• Buyer–seller matching
• Generating POs and RFQs
• Escrow & payment coordination
• Logistics & inspection
• AI-based scoring

3. How We Share Information

3.1 Essential Service Providers

We share data ONLY with required partners such as:

• Escrow/payment partners
• Logistics providers
• KYC agencies
• Inspection companies
• Cloud tools

4. Data Security

• Encryption
• Access controls
• Threat detection

5. Data Retention

We retain data only as long as needed.

6. Your Rights

• Access
• Update
• Delete
• Restrict processing

7. Third-Party Services (Important Liability Clause)

Expotal relies on 3rd parties for operations.

8. International Transfers

Your data may be transferred internationally.

9. Children’s Privacy

Platform is for business users only.

10. Changes to This Policy

The Policy may be updated periodically.

11. Contact Information

📧 support@expotal.com